FAQs
Frequently Asked Questions
Product
What are CalmCo's innovative dosing methods?
CalmCo is known for its unique delivery systems, including the first-ever Pain & Fever gummy bite in the USA and patented, pre-measured single-use vials. These innovations ensure accurate dosing, convenience, and effective results.
Who can use CalmCo's products?
The answer is simple, everyone! CalmCo offers a comprehensive range of over-the-counter medicines and dietary supplements designed to support the well-being of infants, children, teens, and adults.
What types of health issues do CalmCo products address?
CalmCo products are designed to address a variety of health concerns, including pain & fever, allergies, colic, multi-symptom cold & flu, overall gut health, women's health including PCOS and much more.
Are CalmCo products gluten-free and allergen-friendly?
We strive to make our products accessible to a wide range of customers, including those with dietary restrictions. Many of our products are gluten-free and free from other common allergens.
Where can I purchase CalmCo products?
You can find CalmCo products at major retailers and online through our website, Walmart.com and Amazon.
Returns and Refunds
How do I return a product to CalmCo?
You can return any unopened product within 30 days of receipt by contacting us at customercare@calmco.com. Please note that opened or expired products are not eligible for return. You are responsible for the cost of return shipping.
When will I receive my refund?
Once we receive the returned product, we will process a refund using the same payment method used for the original purchase. The refund will exclude delivery charges, and we will notify you via email once the refund has been issued.
Can I return a defective product?
Yes, if you receive a defective product, please contact us at customercare@calmco.com. We will examine the product and issue a refund or replacement as appropriate.
Can I cancel my order?
If your order has not yet been dispatched, you can cancel it by contacting us at customercare@calmco.com. If it has already been dispatched, you will need to return the product at your own cost for a refund.
Shipping and Delivery
What shipping methods does CalmCo offer?
We offer standard, expedited, and overnight delivery options. You can choose your preferred shipping method at checkout, and costs will vary based on the weight and destination of your order.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days, expedited shipping 2-3 business days, and overnight shipping arrives in 1 business day. Please note that delivery times may vary based on the destination and carrier delays.
What should I do if my shipment is missing or damaged?
If your order is missing or arrives damaged, please contact us at customercare@calmco.com within 7 days of receipt, and we’ll assist you in resolving the issue.
Have a Question?
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